1. Introduction

•  The company, Billing & Support LLC ("we," "our," "us"). By using our services ("Services"), you ("Client," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Services. 

2. Service Description

•  Our Services involve billing and support related to technical, utility or cellular services, bill payments, concierge services, and other third parties at your request.  This may involve contacting third party companies on your behalf to handle customer service requests, such as making inquiries, resolving issues, and managing account-related tasks. Our primary function is to act as your representative in interactions with these companies.

3. Authorization and Consent  

• By using our Services, you authorize us to act on your behalf in contacting the relevant company or service provider. You agree to provide us with all necessary information, including but not limited to account numbers, passwords, and personal identification details, to facilitate the request.
  You represent and warrant that you have the legal authority to grant us this authorization and that all information provided is accurate and complete.  

4. Privacy and Data Security

•  We are committed to protecting your privacy. Any personal information you provide to us will be used solely for the purpose of delivering the Services. We employ reasonable security measures to protect your data from unauthorized access, use, or disclosure. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

5. Fees and Payment 

• You agree to pay all fees associated with the Services as outlined in the service agreement or pricing structure provided at the time of purchase. Fees are non-refundable unless otherwise stated. 

6. Service Limitations

• We make every effort to ensure successful completion of the Services. However, we do not guarantee specific outcomes, including but not limited to successful resolution of the customer service request or compliance by the company contacted. In cases where the company refuses to interact with us as your representative or fails to fulfill the request, we will notify you promptly and discuss potential next steps. 

7. Limitation of Liability

• To the fullest extent permitted by law, Billing & Support, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising from or related to your use of the Services, even if we have been advised of the possibility of such damages.

• Our total liability for any claims arising out of or related to these Terms or the Services will not exceed the amount you paid for the Services in the six (6) months preceding the event giving rise to the claim.

8. Indemnification

•  You agree to indemnify, defend, and hold harmless Billing & Support LLC, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your use of the Services, your breach of these Terms, or your violation of any law or the rights of a third party. 

9. Payment Security and Data Protection

• We are committed to safeguarding the privacy and security of your payment information. In adherence to the highest standards of data protection, we do not store or retain any credit card details within our systems. All payments are facilitated through secure, reputable third-party payment providers who employ advanced encryption technologies and stringent security protocols to ensure the protection of your data.

10. Changes to the Terms

• We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website or through other communication channels. Your continued use of the Services after the changes are posted constitutes your acceptance of the revised Terms.

11. Termination

• We reserve the right to terminate or suspend your access to the Services at our sole discretion, without prior notice, if you violate these Terms or engage in any conduct that we consider inappropriate or unlawful.

12. Governing Law

• These Terms and any dispute arising out of or related to them or the Services will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

13. Dispute Resolution

• Any disputes arising out of or related to these Terms or the Services will be resolved through binding arbitration in Orlando, Florida in accordance with the rules of the American Arbitration Association. The arbitrator's decision will be final and binding, and judgment may be entered in any court having jurisdiction.

14. Contact Information

• If you have any questions or concerns about these Terms or the Services, please contact us at:

contact@billingandsupport.com